💰 Carrier credit claim — Cascade Pointe - 90012 · wan1

Lumen Fiber · account 888078673 · circuit CIR-133326-90012 · 30-day uptime 97.30%

Dispute letter

To: Lumen Fiber — Business Support / Billing Disputes
Date: September 28, 2026
Re: Service credit request — account 888078673, circuit CIR-133326-90012
Service address: Cascade Pointe - 90012

To whom it may concern,

Independent network monitoring recorded 1 complete service outage(s) on the above circuit over the past 30 days, totaling 19.4 hours of hard downtime (97.30% availability). The longest single outage lasted 19.4 hours.

Outage windows (UTC):
  • 09-27 09:05Z → now

Under the service level commitments applicable to business-class service, we request a service credit for the affected period. Methodology: uplink state is polled continuously via Cisco Meraki cloud telemetry and logged at detection time by the NOCternal monitoring platform; the full state-transition log for this circuit is attached.

Please reply with the credit reference number and the credited amount.

Regards,
NOC Operations — on behalf of the account holder

Send it to

Lumen / CenturyLink: lumen.com

Evidence — monitored state transitions (last 30 days, UTC)

Timestamp	Transition
2026-09-27T09:05:00Z	Cascade Pointe - 90012 wan1: active -> failed

Mark as filed

internal ticket pre-filled from the auto-ticketer when this circuit already has a helpdesk thread — edit if your ticketing system says otherwise.