💰 Carrier credit claim — Harborview Commons - 90011 · wan1

Comcast Business · account 885614226 · circuit CIR-356787-90011 · 30-day uptime 99.06%

Dispute letter

To: Comcast Business — Business Support / Billing Disputes
Date: September 28, 2026
Re: Service credit request — account 885614226, circuit CIR-356787-90011
Service address: Harborview Commons - 90011

To whom it may concern,

Independent network monitoring recorded 2 complete service outage(s) on the above circuit over the past 30 days, totaling 6.8 hours of hard downtime (99.06% availability). The longest single outage lasted 6.2 hours.

Outage windows (UTC):
  • 09-21 09:11Z → 09-21 09:45Z
  • 09-24 03:33Z → 09-24 09:45Z

Under the service level commitments applicable to business-class service, we request a service credit for the affected period. Methodology: uplink state is polled continuously via Cisco Meraki cloud telemetry and logged at detection time by the NOCternal monitoring platform; the full state-transition log for this circuit is attached.

Please reply with the credit reference number and the credited amount.

Regards,
NOC Operations — on behalf of the account holder

Send it to

• Comcast Business: business.comcast.com

Evidence — monitored state transitions (last 30 days, UTC)